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Customer services at Budapest Public Service Providers and the Municipality of Budapest

 

BKK Centre for Budapest Transport

BKK’s Central Customer Service (10–21 Budapest, Rumbach Sebestyén u. 19–21.) and BKK Customer Centers will be available to customers again from 25 May 2020. However, please continue using the 370 ticket and season ticket machines throughout the city, where the majority of ticket types are available. The operator of the machines disinfects the most frequently used surfaces during all maintenance events, but for safer use, BKK recommends paying by contactless and disinfecting your hands after use.

From May 25, all customer service centres will be open from 7 a.m. to 7 p.m. The Central Customer Service on Rumbach Sebestyén street welcomes customers on Mondays, Tuesdays and Thursdays from 9 am to 5 pm, on Wednesdays from 9 am to 7 pm and on Fridays from 9 am to 3 pm. The two customer service points located at Liszt Ferenc International Airport are still temporarily closed, their reopening depends on the start of airport traffic. You can find more details here.

Wearing a mask is still mandatory at points of sale for those over 6 years of age. Only the same number of customers as the number of open counters can be inside at a time and we provide our customers with hand sanitizer at the entrance. We recommend contactless payment.

9 ticket and season ticket offices in Batthyány Square, Örs vezér Square, Ferenc Puskás Stadium, Blaha Lujza Square, Corvin District, Újpest Center, Nyugati Railway Station and Nagyvárad Square are still waiting for customers according to the usual opening hours. Please pay with a contactless card if possible to reduce the risk of infections.

For more information, please visit the BKK website.

Budapest Public Roads

Availability for personal customer service has been suspended, however customer service is still available through the electronic channels.

The customer service office and counters located at 1075 Budapest, Rumbach Sebestyén utca 19-21. are closed until further notice. Customers can still pay their drive-through contributions through the TOBI Online System, as well as the public road operator contributions (oversize permissions). These can be paid through the system with bankcard, as well as by bank transfer to the bank account number on the proforma invoice. Parking surcharges can be paid by bank transfer as well, or with postal check.

The taxi customer service office located in the VIII. District of Budapest, at Asztalos Sándor utca 16. operates without any personal contact. Contributions to taxi station utilizations can be arranged electronically via http://taxiugyintezes.budapestkozut.hu/, through email at idopontfoglalas@budapestkozut.hu or through the customer service hotline at +3670 456 93 97.

The customer service office located at 1115 Budapest Bánk bán utca 8-12. is currently not accepting customers in person.

For operator contribution requests, please send us the plans with the filled form attached with the CD/DVD via post. The postal address is 1518 Budapest, Pf. 86, Budapest Közút Zrt.

(The digital attachment of the plan package can be sent via email as well to ugyfelszolgalat@budapestkozut.hu. In the email, please include the correct address to which the plan refers to. In case of large attachments, the files can be sent in a zip file, or via mammutmail.)

For requesting a contribution regarding the start of work, there is no need to submit a digital attachment. A public space grid map utilization can be requested via the customer service email address, and the forms required to fill in are available here.

For further information please visit our website.

https://www.budapestkozut.hu
https://www.budapestkozut.hu/karrendezes
https://www.budapestkozut.hu/kezeloi-hozzajarulasok

Budapest Wholesale Market Plc.

The wholesale market operates normally whilst there are no further measures introduced. In the case of any changes, customers will be informed through their communication channels and email. Regarding the coronavirus epidemic, the operating order has been changed. For further information regarding the details of the changes, please visit the www.nagybani.hu webpage.

Budapest Funeral Institute Plc.

Due to the coronavirus epidemic, the administrative rules of funeral services have changed. For further details, please visit the website of the Budapest Funeral Institute.

The institute asks relatives arranging funerals to book an appointment in advance, and only visit their offices personally in special and justified cases. Their webpage provides you with information, and helps you in online administration.

Wearing masks is still mandatory in the offices and funeral homes of the Budapest Funeral Institute Ltd. We must continue to ensure that social distancing is maintained during the funeral.

From 15 June 2020, a family event following a funeral may be held if the number of participants does not exceed 200 people.

The central office is available via phone +36 1 323 5224, via email elotakarekossag@btirt.hu, through the messaging module on their website, as well as through the green phone number +36 80 200 611.

The company also requests the use of electronic channels and telephone customer service to handle tomb extension matters. In view of the pandemic situation and reduce the financial burden caused by it, the company will increase the duration of the instalments and payments to 12 months if required.

FKF Metropolitan Public Area Maintenance Plc.

FKF Nonprofit Plc. has resumed their public bulk garbage collection in Budapest from July the 6th, 2020, in view of the improvement of the pandemic situation. In order for this important service to continue as soon as possible, the program will be restarted according to a schedule previously agreed with the district municipalities.

For further information on disposal dates and rules please visit the FKF website.

For the residents of those districts where, due to the three-month state of emergency, it was not possible to preform bulk garbage collection at the planned time, the company temporarily offers an additional compensation service package so that households can get rid of the accumulated waste as soon as possible.

The additional compensation service package is now available from the 6th of July, 2020, only for the residents of the affected districts. Residents will be able to deliver a maximum of 400 kg of accumulated waste per household at two FKF Nonprofit waste yards by the end of the year, under the conditions detailed below at established waste collection point. More information can be read below.

In order to protect the health of our customers and employees, we ask you to continue to use hand sanitizer at the entrance and wear a mask. The number of people allowed in the waiting area is limited to the number of open customer service desks. Your companion should only enter with you if necessary.

Due to the rising demand from residents, FKF has already reopened 13 waste yards. Before setting off, please check the opening hours the waste yards, the types of waste that the yards can accept, the quantities that can be delivered and other rules.

In addition, the company reopened its two Recycling Centers.

Junk and construction demolition waste can only be disposed of by residents of Budapest up to a maximum weight limit of 150-150 kg. Please make sure you bring and show the necessary documents. Construction and demolition debris can only be delivered in bags, we cannot take it away in bulk!

The company has temporally suspended its overnight waste disposal services to protect the public and its employees.

The collection of mixed waste will continue to operate without any disruption. Green garden waste bags and household waste bags can still be purchased from our reseller partners.

The Pusztazámor Regional Waste Treatment Centre will not accept any waste suppliers without a valid contract, or any waste transported by residential customers.

FŐKERT Metropolitan Horticultural Nonprofit Plc.

The playgrounds and fitness parks operated by the FŐKERT are open again. The sand surfaces of the playgrounds are being constantly cleaned for safer use. People over the age of 18 may only enter the playgrounds with their noses and mouths covered with a cloth, mask or scarf and it is still necessary to maintain a protective distance.

The customer service of the company can be contacted via +36 80 277 275 (Monday to Thursday: 7:30 am – 4:00 pm, Friday: 7:30 am – 12:00 pm), or via email at ugyfelszolgalat@fokert.hu.

The company’s Compost Plant (1106 Budapest, Keresztúri út 130.) is operating according to the following opening hours: Monday to Thursday: 7: 00-15: 00 (entry until 14:30) Fri: 7: 00-12: 30 (entry until 12:00).

FŐKÉTÜSZ Metropolitan Chimney Sweeping company

Following the end of the state of emergency caused by the coronavirus pandemic, FŐKÉTÜSZ Plc. will start the previously announced serial chimney inspections in Budapest again on July the 1st. Chimney sweeps in the capital have already begun posting the necessary notices. Chimney sweepers working on site must always have adequate medical equipment and disinfectant.

Along with the restart of the chimney inspections, the operation of the personal customer service will also return to its, normal pre-state of emergency schedule.

Municipality of Budapest

The Central Customer Service Office of the Municipality of Budapest is once again open for clients. However, if possible, please continue to get in touch with us primarily by phone (327-1208, 327-1209) and by e-mail azugyfelszolgalat@budapest.hu. If you want to send us a petition, you can do so via post (address: 1840 Budapest) or electronically (customer portal, e-paper service).

You can manage your local tax matters through our tax portal and can request information on tax-related matters by calling 411-7000.

If you need personal administration, our Central Customer Service Office (Budapest V., Bárczy István utca 1-3.) is seeing customers according to the usual opening hours: Monday, Wednesday: 8.00 – 18.00; Tuesday, Thursday: 8.00 to 16.30.; Friday: 08:00 to 14:00.

The Tax Department Customer Service Office is open at the same location on Monday and Wednesday from 8.00 to 16.30.

The homeless information office in the VIII. district, Könyves Kálmán körút 84, continues to operate but here only the exceptional settlement support for homeless people can be requested. Opening hours: Monday, Tuesday, Wednesday, Thursday: 08:00 – 15:00 (between 15:00 and 16:30 we only accept social workers and NGOs representing clients). Friday (for invited clients only for payment and if the payment falls on another day): 10:00 – 11:30

FŐTÁV District Heating Supplier of Budapest Plc.

FŐTÁV Zrt. has reopened its personal customer service offices. However, we still recommend that you handle invoices, data changes and technical matters through our online customer service platform.

If you still need personal administration, we recommend that you book an appointment online in order to avoid a waiting.

To protect the health of clients and employees, clients are required to use a hand sanitizer at the entrance and wear a mask when going to the customer service centre.

Only the same number of customers are allowed in the waiting area as the number of open desks! Clients are asked to come to the centre alone, the presence of an accompanying person is allowed only in justified cases.

At FŐTÁV, the restriction on troubleshooting activities will be lifted, i.e. the company’s specialists will also begin to work in homes. Other technical services in addition to public service tasks are provided by the company depending on the available capacity.

The emergency measures previously introduced for the summer regarding emptying and refilling at the end of the heating season will also be modified. Further information can be found on the company’s website.

FŐTÁV’s customers can still perform basic administrative tasks related to invoicing, data changes and technical matters on the online customer service platform. The administrative time may increase, taking into account that during the emergency the company only provides the basic services that are fixed by the General Terms and Conditions.

The company recommends that customers opt for electronic payment options instead of check payments. You can pay your bills by credit card via the online customer service interface, credit transfer, Díjnet, or by bank transfer to the bank account number on your invoice. In the case of a transfer, the reference should include the serial number of the invoice to be cleared; and the agreement number of the contract when transferring the details of an agreed down payment.

Hall and Market Management of the Municipality of Budapest

The operation of the tourist information located in the Central Market at Vámház körút has been temporarily suspended.

FCSM Budapest Sewage Works Pty Ltd.

Starting from the 13th of July, 2020, the Central Customer Service Office of FCSM at 1087 Budapest, Kerepesi út 19 will again receive customers at the usual opening hours. However, we recommend that you continue to use the company’s telephone and online customer service whenever possible and choose personal administration only when necessary. In the case of personal administration, we also recommend booking an online appointment in advance in order to avoid longer waiting times.

Call centre: 06-1-455-4303

Email: ugyfelszolgalat@fcsm.hu

Online administration: http://www.fcsm.hu/eugyfelszolgalat/

Customers with a client gateway can also use the e-administration service.

The office at Kerepesi út 19 receives customers with a different, shortened opening hours:

  • Monday: 10:00 to 18:00
  • Wednesday: 08:00 to 16:00
  • Friday: 08:00 to 14:00

You can only enter the customer service office after using a hand sanitizer and the hand sanitizer at the entrance! A maximum of the same number of clients as the number of administrators can be in the room at one time! In case of several clients at the same time, please wait in the office!

The customer service point at 2040 Budaörs, Szabadság út 134 still does not accept clients.

Budapest Waterworks

With the exception of the Central Customer Service, the customer service offices of the Budapest Waterworks will be temporarily closed from 17 March 2020. The company asks everyone to choose online administration to eliminate the risk of infection of other clients and administrative agents.

In urgent cases, personal administration is still possible at the central customer service office. Address: 1138 Budapest, Váci út 182. From now on, our central customer service office will be only open once a week, on Wednesdays from 8am to 3pm and accepting our customers at three customer service desks. Only three people will be allowed to be present in the customer service office at the same time. We have installed a protective plexiglass window between the customers and the officials, as well as a special air purifier into the office. Hand sanitizer can also be found at the entrance.

Please bring your personal documents and ID which you can find on any of your water bill accounts (device, contract, checking account). In case the service contract is under a different name (spouse, cohabitant, parent, child, landlord, etc.), please bring along the completed and signed document of authorisation which you can download by clicking on the link. The document of authorisation can either be handwritten or typewritten containing the same data as the form. If your personal administration is still urgent, please use the hand sanitizer at the front door of the customer service or wait outside the office if the weather permits.

Meter Readings: As of March 18th, meter readings in homes will be suspended temporarily to reduce the chances of the virus spreading. Therefore, please submit your meter readings during our annual readings via our online customer service or smartphones using the Home + application, so that you may not be billed based on estimated readings in the absence of readings and reporting.

Billing, Payment: Switch to an electronic invoice which is not only secure but convenient. You can apply for an e-invoice at the Metropolitan Waterworks online customer service. If you receive a water bill from a third party, you have the option of receiving an electronic bill and paying through the Díjnet system.

Tap water is still safe!

The coronavirus immediately loses its infectious effect as a result of the chlorine used to disinfect drinking water. Chlorine also kills the virus. As a result, the consumption of clean, treated drinking water is safe, the virus is unable to enter the supply system and cannot survive in the drinking water.

The water provided by Budapest Waterworks passes through a fully closed, automated drinking water supply system from the water supply well to the taps. While passing through the system the water makes no contact with humans or animals. When someone opens the tap, they are the first to contact the water. Accordingly, it excludes the possibility that the virus which is essentially transmitted by respiratory droplets reaches users through drinking water. It also excludes the possibility that the carrier gets into the water supply through human excrement, as the drinking water makes no contact with contaminated water.

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