Menu Close

Customer services at Budapest Public Service Providers and the Municipality of Budapest

  • BKK Centre for Budapest Transport

    BKK’s Central Customer Service (10–21 Budapest, Rumbach Sebestyén u. 19–21.) and BKK Customer Centers will be available to customers again from 25 May 2020. However, please continue using the 370 ticket and season ticket machines throughout the city, where the majority of ticket types are available. The operator of the machines disinfects the most frequently used surfaces during all maintenance events, but for safer use, BKK recommends paying by contactless and disinfecting your hands after use.

    From May 25, all customer service centres will be open from 7 a.m. to 7 p.m. The Central Customer Service on Rumbach Sebestyén street welcomes customers on Mondays, Tuesdays, and Thursdays from 9 am to 5 pm, on Wednesdays from 9 am to 7 pm and on Fridays from 9 am to 3 pm. The two customer service points located at Liszt Ferenc International Airport are still temporarily closed, their reopening depends on the start of airport traffic. You can find more details here.

    Wearing a mask is still mandatory at points of sale for those over 6 years of age. Only the same number of customers as the number of open counters can be inside at a time and we provide our customers with hand sanitizer at the entrance. We recommend a contactless payment.

    9 ticket and season ticket offices in Batthyány Square, Örs vezér Square, Ferenc Puskás Stadium, Blaha Lujza Square, Corvin District, Újpest Center, Nyugati Railway Station and Nagyvárad Square are still waiting for customers according to the usual opening hours. Please pay with a contactless card if possible to reduce the risk of infections.

    For more information, please visit the BKK website.

    Budapest Public Roads

    Handling of association of road operators’ applications and damage settlement claim cases:

    The company’s Bánk bán utca customer service office will not receive customers in person from 16 November 2020 until further notice.

    To request the road operator’s consent, send the applications to the following e-mail address ugyfelszolgalat@budapestkozut.hu (the completed, signed application forms and the digital attachments in pdf format). For larger digital content, it is also possible to receive a zip file or mammutmail. Applications can also be submitted by post, in which case the digital attachments must be attached on CD / DVD. Postal address: 1518 Budapest, Pf. 86, Budapest Közút Zrt.

    To reserve a public space, a map section can be requested by e-mail at ugyfelszolgalat@budapestkozut.hu. In case of a location in an underpass, a map section can be requested at the e-mail address budapestkozut@budapestkozut.hu.

    The forms which need to be submitted for the applications are available at https://www.budapestkozut.hu/kezeloi-hozzajarulasok.

    Damage settlement claims should be sent to karrendezes@budapestkozut.hu.

    Freight related matters

    The customer service and cash register at 19-21 Rumbach Sebestyén street, 1075 Budapest, is open in accordance with specific procedures to protect the health and safety of everyone. From 16 November 2020, on Wednesday working days – instead of closing at 7 pm – the cash register will close at 5 pm. Otherwise, the opening hours will not change, customers will be received from 9 am to 5 pm Monday to Thursday, and from 9 am to 3 pm on Fridays.

    It is still possible to pay the toll fees required in the TOBI online system and road operator fees (overweight permits) through the system online via a bank card or by transfer to the bank account number on the toll request.

    Operators are available to customers at http://www.trudapestkozut.hu  or by phone from Monday to Thursday from 8 am to 4 pm, on Fridays from 8 am to 2 pm at 06 1 3255 255.

    Taxi customer service

    The customer service at 16 Asztalos Sándor út, Budapest 8th district, is still open from 8 am to 4 pm from Monday to Thursday, and from 8 am to 1.30 pm on Fridays.

    Permits for taxi stations can be arranged electronically via :
    Online: http://taxiugyintezes.budapestkozut.hu/,
    Email at idopontfoglalas@budapestkozut.hu
    Customer service hotline at +36 70 456 93 97.

    Wearing masks are mandatory at all customer service points. Please appear at our personal customer service points and vehicle inspection centers in a healthy condition and at the booked time.

    For further information please visit our website.

    https://www.budapestkozut.hu
    https://www.budapestkozut.hu/karrendezes
    https://www.budapestkozut.hu/kezeloi-hozzajarulasok

    Budapest Wholesale Market Plc.

    The wholesale market operates normally whilst there are no further measures introduced. In the case of any changes, customers will be informed through their communication channels and email. Regarding the coronavirus epidemic, the operating order has been changed. For further information regarding the details of the changes, please visit the www.nagybani.hu webpage.

    Budapest Funeral Institute Plc.

  • From 11 November 2020, the total number of participants at funerals will be limited to 50, according to the relevant government decree. A maximum of 10 people can stay in the funeral rooms, maintaining a protective distance of 1.5-2 m. Please observe this distance for external funerals as well!We ask that the participants at the funeral to stay at a minimum distance of 2 meters away from the vicinity of the burial place and grave so that the BFI staff can perform the physical work related to the funeral at a safe distance.

    The company asks the relatives in charge of the funeral to make an appointment in advance and to contact customer service in person only in particularly justified cases. The BTI website helps you to find your way around and online administration. Anyone who notices any symptoms of the infection on themselves (fever, cough, diarrhea, fatigue) is asked to contact BTI staff only by phone or e-mail!

    The company recommends that instead of the elderly, if possible, a proxy should be appointed for personal administration.

    The central office is available via phone +36 1 323 5224, via email elotakarekossag@btirt.hu, through the messaging module on their website, as well as through the green phone number +36 80 200 611.

    The company also requests the use of electronic channels and telephone customer service to handle tomb extension matters. In view of the pandemic situation and reduce the financial burden caused by it, the company will increase the duration of the installments and payments for 12 months if requested.

    FKF Metropolitan Public Area Maintenance Plc.

  • FKF Nonprofit Zrt. Restarted the public waste disposal in Budapest according to the schedule previously agreed with the district municipalities.

    For further information on disposal dates and rules please visit the FKF website.

    For the residents of those districts where, due to the three-month state of emergency, it was not possible to perform bulk garbage collection at the planned time, the company temporarily offers an additional compensation service package so that households can get rid of the accumulated waste as soon as possible.

    The additional compensation service package is now available from the 6th of July, 2020, only for the residents of the affected districts. Residents will be able to deliver a maximum of 400 kg of accumulated waste per household at two FKF Nonprofit waste yards by the end of the year, under the conditions detailed below at the established waste collection point. More information can be read below.

    To protect the health of the FKF employees, the company continues to require the assistance of the public to comply with the following rules:

    Dispose of used masks, gloves, paper towels, food scraps and other potentially infectious waste in closed packaging!

    When taking out the trash, disinfect the handles of the containers and, after emptying, wash if possible, and disinfect the containers.

    Only put enough waste in to the bins, so that the top can be closed! FKF’s reseller partners sell bags in which excess household waste exceeding the usual amount can be disposed of. We know that acquiring them takes extra time and money, but it’s important that you help prevent the spread of the pandemic again! During the outbreak, household and green waste collection bags are also available at the points of sale mentioned below. Before you set off, check the list, because there are common points of sale that are not open or sell products during the pandemic.

    In view of the alleviation of the epidemiological situation, FKF’s customer service offices are once again welcoming clients. However, please continue to use our online customer service as much as possible. If you have any questions or reports regarding our services, you can also call the telephone customer service free of charge (+36 80 353 353). Administration can still be done by e-mail (fkfzrt@fkf.hu), under the online administration menu item or by post (1439, Bp., Pf.: 637.). Please contact customer service in person only when justified. In case of personal administration, in order to avoid longer waiting, please book an appointment online!

    In order to protect the health of our customers and employees, we ask you to continue to use hand sanitizer at the entrance and wear a mask. The number of people allowed in the waiting area is limited to the number of open customer service desks. Your companion should only enter with you if necessary.

    Due to the rising demand from residents, FKF has already reopened 13 waste yards. Before setting off, please check the opening hours the waste yards, the types of waste that the yards can accept, the quantities that can be delivered and other rules.

    In addition, the company reopened its two Recycling Centers.

    Junk and construction demolition waste can only be disposed of by residents of Budapest up to a maximum weight limit of 150-150 kg. Please make sure you bring and show the necessary documents. Construction and demolition debris can only be delivered in bags, we cannot take it away in bulk!

    The company has temporally suspended its overnight waste disposal services to protect the public and its employees.

    The collection of mixed waste will continue to operate without any disruption. Green garden waste bags and household waste bags can still be purchased from our reseller partners.

    The Pusztazámor Regional Waste Treatment Centre will not accept any waste suppliers without a valid contract, or any waste transported by residential customers.

    FŐKERT Metropolitan Horticultural Nonprofit Plc.

    The playgrounds and fitness parks operated by the FŐKERT are open again. The sand surfaces of the playgrounds are being constantly cleaned for safer use. People over the age of 18 may only enter the playgrounds with their noses and mouths covered with a cloth, mask or scarf and it is still necessary to maintain a protective distance.

    The customer service of the company can be contacted via +36 80 277 275 (Monday to Thursday: 7:30 am – 4:00 pm, Friday: 7:30 am – 12:00 pm), or via email at ugyfelszolgalat@fokert.hu.

    The company’s Compost Plant (1106 Budapest, Keresztúri út 130.) is operating according to the following opening hours: Monday to Thursday: 7: 00-15: 00 (entry until 14:30) Fri: 7: 00-12: 30 (entry until 12:00).

    FŐKÉTÜSZ Metropolitan Chimney Sweeping company

    The inspection system has changed due to the current virus situation. The FŐKÜTÉSZ carries out inspections only in condominiums at scheduled times, without prioir requests. In the case of non-condominium properties, the owner or user of the property must order the chimney inspection individually. If the property belongs to a business they are obliged to request the inspection and fees must be paid, if the property is privately owned and used, the inspection is free of charge and it is definitely recommended to request it for reasons of protection of life and property. Requests for inspection can be placed via the Company’s telephone customer service (06 / 1-999-0664) or online (kemenysepro.hu).

    Municipality of Budapest

    From 16 November 2020, the central customer service of the Municipality of Budapest will be suspended until further notice.

    The customer service offices are closed, with the exception of the Homeless Information Office (Budapest VIII. District, Könyves Kálmán körút 84), which will continue to operate and receive the homeless individuals. At the Homeless Information Office, only the exceptional settlement support for homeless people can be requested, no other type of cases will be handled here.

    The work at the Municipality of Budapest will continue .

    Submissions in person can be handed in personaly at registration desk located at Gate II, 1052 Budapest, Városház u. 9-11. Due to the pandemic we kindly request everyone whenever possible  to submit all requests either:

    • by post (1840 Budapest) or
    • electronically (Customer Portal or e-Paper service).

    The customer service is still available by phone (06 1 327-1208 or 06 1 327-1269) or by e-mail (ugyfelszolgalat@budapest.hu)

    You can manage your local tax matters through our tax portal and can request information on tax-related matters by calling 411-7000.

    FŐTÁV District Heating Supplier of Budapest Plc.

    FŐTÁV Zrt. has reopened its personal customer service offices. However, we still recommend that you handle invoices, data changes and technical matters through our online customer service platform.

    If you still need personal administration, we recommend that you book an appointment online in order to avoid a waiting.

    To protect the health of clients and employees, clients are required to use a hand sanitizer at the entrance and wear a mask when going to the customer service center.

    Only the same number of customers are allowed in the waiting area as the number of open desks! Clients are asked to come to the center alone, the presence of an accompanying person is allowed only in justified cases.

    At FŐTÁV, the restriction on troubleshooting activities will be lifted, i.e. the company’s specialists will also begin to work in homes. Other technical services in addition to public service tasks are provided by the company depending on the available capacity.

    The emergency measures previously introduced for the summer regarding emptying and refilling at the end of the heating season will also be modified. Further information can be found on the company’s website.

    FŐTÁV’s customers can still perform basic administrative tasks related to invoicing, data changes and technical matters on the online customer service platform. The administrative time may increase, taking into account that during the emergency the company only provides the basic services that are fixed by the General Terms and Conditions.

    The company recommends that customers opt for electronic payment options instead of check payments. You can pay your bills by credit card via the online customer service interface, credit transfer, Díjnet, or by bank transfer to the bank account number on your invoice. In the case of a transfer, the reference should include the serial number of the invoice to be cleared; and the agreement number of the contract when transferring the details of an agreed down payment.


    Hall and Market Management of the Municipality of Budapest

  • The operation of the tourist information located in the Central Market at Vámház körút has been temporarily suspended.


  • FCSM Budapest Sewage Works Pty Ltd.

  • The following opening hours of the Central Customer Service Office at 1087 Budapest, Kerepesi út 19, the customer service office and telephone customer service (Call Center) will be modified from 16 November 2020 as follows:Monday: 10:00 to 18:00, Tuesday to Thursday: 08:00 to 16:00, Friday: 08:00 to 14:00.

    The customer service office and call centre accept customers in the month of December irregularly, as follows:

    • Friday from 8 am to 16 pm,
    • Saturday from 8 am to 14 pm,
    • Wednesday from 8 am to 12pm,
    • Thursday from 8am to 12pm.

    In order to curb the spread of the pandemic, they ask customers to continue to use the company’s telephone and online customer service as much as possible and to choose personal administration only in justified cases. Customers with a client gateway can also use the e-administration service. In case of personal administration, we also recommend booking an appointment online in advance in order to avoid long waiting times.

    Call centre: 06-1-455-4303

    Email: ugyfelszolgalat@fcsm.hu

    Online administration: http://www.fcsm.hu/eugyfelszolgalat/

    You can only enter the customer service area while wearing a mask and using the hand sanitizer at the entrance! The number of clients in the office area cannot be more than the number of administrators available! If there are several clients waiting inside, please wait and remain outside of the office!The customer service point at 2040 Budaörs, Szabadság út 134 still does not accept clients.

  • Budapest Waterworks

    With the exception of the Central Customer Service, the customer service offices of the Budapest Waterworks will be temporarily closed from 17 March 2020. The company asks everyone to choose online administration to eliminate the risk of infection of other clients and administrative agents.

    In urgent cases, personal administration is still possible at the central customer service office. Address: 1138 Budapest, Váci út 182. From now on, our central customer service office will be only open once a week, on Wednesdays from 8am to 3pm and accepting our customers at three customer service desks. Only three people will be allowed to be present in the customer service office at the same time. We have installed a protective plexiglass window between the customers and the officials, as well as a special air purifier into the office. Hand sanitizer can also be found at the entrance.

    Please bring your personal documents and ID which you can find on any of your water bill accounts (device, contract, checking account). In case the service contract is under a different name (spouse, cohabitant, parent, child, landlord, etc.), please bring along the completed and signed document of authorisation which you can download by clicking on the link. The document of authorisation can either be handwritten or typewritten containing the same data as the form. If your personal administration is still urgent, please use the hand sanitizer at the front door of the customer service or wait outside the office if the weather permits.

    Meter Readings: As of March 18th, meter readings in homes will be suspended temporarily to reduce the chances of the virus spreading. Therefore, please submit your meter readings during our annual readings via our online customer service or smartphones using the Home + application, so that you may not be billed based on estimated readings in the absence of readings and reporting.

    Billing, Payment: Switch to an electronic invoice which is not only secure but convenient. You can apply for an e-invoice at the Metropolitan Waterworks online customer service. If you receive a water bill from a third party, you have the option of receiving an electronic bill and paying through the Díjnet system.

    Tap water is still safe!

    The coronavirus immediately loses its infectious effect as a result of the chlorine used to disinfect drinking water. Chlorine also kills the virus. As a result, the consumption of clean, treated drinking water is safe, the virus is unable to enter the supply system and cannot survive in the drinking water.

    The water provided by Budapest Waterworks passes through a fully closed, automated drinking water supply system from the water supply well to the taps. While passing through the system the water makes no contact with humans or animals. When someone opens the tap, they are the first to contact the water. Accordingly, it excludes the possibility that the virus which is essentially transmitted by respiratory droplets reaches users through drinking water. It also excludes the possibility that the carrier gets into the water supply through human excrement, as the drinking water makes no contact with contaminated water.

    Our online contacts

    Our online support

    Home + app on the Google Play Store

    Home + app on the App Store